Information about centers distributed throughout the Emirate of Abu Dhabi and their geographical location. The information provided is: The numbers of centers Working hours The number of employees working in centers
Number of visitors who visit Tamm service centers to apply on government services or for inquiries
Indicator that measures customer happiness at the level of service provision. This indicator measure by number of happy customers divided by number of feedback responses collected.
Emiratization percentage of the Abu Dhabi Contact Center Agents performing the contact center operations
Government services provided through Tamm service centers and their number
The channels available to customers and provided by the Abu Dhabi Government Contact Center
This is is the Total number of cases created in the ADGCRM system in the reported year